Public Wi-Fi Frequently Asked Questions
- What is FreeBmoreWiFi?
- FreeBmoreWiFi is a free public Wi-Fi network provided by Baltimore City. The network provides Wi-Fi access in select locations throughout Baltimore.
- The aim of FreeBmoreWiFi is to help residents take advantage of essential services, educational resources, and career opportunities online.
- FreeBmoreWiFi is a free public Wi-Fi network provided by Baltimore City. The network provides Wi-Fi access in select locations throughout Baltimore.
- Who uses FreeBmoreWiFi?
FreeBmoreWiFi is available to residents and visitors of Baltimore City.
- Can I ditch my current internet service provider and just use FreeBmoreWiFi?
- While FreeBmoreWiFi is a convenient option for browsing the internet on the go, it's not a replacement for your home internet connection.
- FreeBmoreWiFi is a "best effort" Wi-Fi network suitable for casual internet browsing. A "best effort" Wi-Fi network is a type of wireless communication network where the network infrastructure does not guarantee any specific level of service or quality of service to its users.
- While FreeBmoreWiFi is a convenient option for browsing the internet on the go, it's not a replacement for your home internet connection.
- Where can I connect to FreeBmoreWiFi?
- FreeBmoreWiFi is being deployed at all Baltimore City recreation centers with a completion date of summer 2024. The network will also be deployed to senior centers and select neighborhoods at a future date.
- View and bookmark the coverage map to keep updated on the availability of FreeBmoreWiFi locations.
- FreeBmoreWiFi is being deployed at all Baltimore City recreation centers with a completion date of summer 2024. The network will also be deployed to senior centers and select neighborhoods at a future date.
- What's the coverage area of FreeBmoreWiFi?
FreeBmoreWiFi provides a minimum multidirectional range of 350 feet at each location. View our coverage map for more details.
- How fast is FreeBmoreWiFi?
- FreeBmoreWiFi offers speeds suitable for basic internet tasks such as:
- Casual internet browsing
- Checking email
- Using social media
- Light streaming
- Keep in mind the connection speed will vary depending on several factors:
- Number of current users
- Signal strength
- Device used
- FreeBmoreWiFi offers speeds suitable for basic internet tasks such as:
- Are there any restrictions on what I can do while using FreeBmoreWiFi?
- To keep the network safe for all users, certain activities are restricted:
- Downloading large files
- Accessing websites with harmful content
- Engaging in illegal activities
- View the terms and conditions for more details.
- To keep the network safe for all users, certain activities are restricted:
- Is my information safe while using FreeBmoreWiFi?
- FreeBmoreWiFi is a free public Wi-Fi service with limited security features and open to everyone. The City cannot and does not guarantee the privacy of your data and communication while using the service. Exercise caution to protect your private and financial information.
- View the terms and conditions for more details.
- FreeBmoreWiFi is a free public Wi-Fi service with limited security features and open to everyone. The City cannot and does not guarantee the privacy of your data and communication while using the service. Exercise caution to protect your private and financial information.
- Is my personal information collected when using FreeBmoreWiFi?
- The City does not require FreeBmoreWiFi users to log in or provide any personal identifiable information.
- The City may record information about usage of service, such as when and for how long the service is used and the frequency and size of data transfers.
- The City may also collect information about the geographic locations of Wi-Fi access points through which users connect to FreeBmoreWiFi. The City will use this information for its own purposes only. The City does not store the contents of any online communications or data transfers.
- The City does not require FreeBmoreWiFi users to log in or provide any personal identifiable information.
- Who do I contact if I have a problem connecting to FreeBmoreWiFi or questions about the service?
- For technical support, contact either of the following organizations:
- Marylanders Online Call Center
Hours: Monday-Friday, 10 a.m. - 8 p.m., Saturday, 10 a.m. - 5 p.m.
Phone: (866) 206-8467 (toll free)
Email: marylandersonline@umd.edu
- NPower Community Helpdesk
Hours: Monday-Friday, 10 a.m. - 6 p.m.
Phone: (410) 724-1101
Email: support@npowerchd.zendesk.com
- Marylanders Online Call Center
- For general questions about FreeBmoreWiFi, contact the Office of Broadband and Digital Equity (a division of the Baltimore City Office of Information and Technology):
- Email: bde@baltimorecity.gov
- Phone: (443) 984-9740
- Please note, the Office of Broadband and Digital Equity and the Baltimore City Office of Information and Technology does not offer technical support. Direct all technical support questions to the organizations listed above.
- For technical support, contact either of the following organizations:
- Are there plans to expand FreeBmoreWiFi beyond recreation centers, senior centers, and select neighborhoods?
- As the City continues to deploy FreeBmoreWiFi, we welcome the opportunity to work collaboratively with federal and state agencies, the private sector, community-based organizations, and the public to ensure high-speed internet is accessible for all residents.
- To find out how you can partner with the City, contact the Office of Broadband and Digital Equity (a division of the Baltimore City Office of Information and Technology):
- Email: bde@baltimorecity.gov
- Phone: (443) 984-9740
- As the City continues to deploy FreeBmoreWiFi, we welcome the opportunity to work collaboratively with federal and state agencies, the private sector, community-based organizations, and the public to ensure high-speed internet is accessible for all residents.