Inclusive Digital Transformation Strategic Plan
The 2018-2023 Inclusive Digital Transformation Strategic Plan outlines the path BCIT should take over the next five years to move Baltimore forward, ensure better customer service and improve those areas of technology that currently hinder city operations and city quality of life.
Each section not only details the current state and roadmap needed to achieve the various components, but also describes the investments required to transition and transform technology and services for the City of Baltimore.
Click each tab below for a brief description of the major strategies outlined in the plan and the top goals for each.
Develop strategies and implement programs to create an integrated enterprise that adapts to the changing needs of its citizens and makes the city a better place to live and work.
- One IT Enterprise – Centralize various IT operations and functions, when appropriate, to reduce cost, improve efficiency and streamline operations
- Human Capital Investment – Improve training and increase IT staffing levels
- Governance & Administration – Establish a structure that promotes cross-agency collaboration, strategic alignment, and continuous change for IT initiatives
- DevOps – Integrate software development to strengthen enterprise operations, service delivery, and customer experience
Develop strategies and implement technology that increases the city’s ability to fully support employee and citizen's needs, improves the network's infrastructure and expands the city’s use of modern and integrated systems.
Develop strategies and implement programs to improve the city’s physical data center infrastructure and handle enterprise needs such as data integration and analytics, IoT-Enabled Smart City, and other mayoral objectives.