The 2018-2023 Inclusive Digital Transformation Strategic Plan outlines the path BCIT should take over the next five years to further Mayor Catherine E. Pugh’s vision to Move Baltimore Forward, ensure better customer service and improve those areas of technology that currently hinder city operations and city quality of life.
Each section not only details the current state and roadmap needed to achieve the various components, but also describes the investments required to transition and transform technology and services for the City of Baltimore.
Click each tab below for a brief description of the major strategies outlined in the plan and the top goals for each.
Develop strategies and implement programs to create an integrated enterprise that adapts to the changing needs of its citizens and makes the city a better place to live and work.
One IT Enterprise – Centralize various IT operations and functions, when appropriate, to reduce cost, improve efficiency and streamline operations
Human Capital Investment – Improve training and increase IT staffing levels
Governance & Administration – Establish a structure that promotes cross-agency collaboration, strategic alignment, and continuous change for IT initiatives
DevOps – Integrate software development to strengthen enterprise operations, service delivery, and customer experience
Develop strategies and implement technology that increases the city’s ability to fully support employee and citizen's needs, improves the network's infrastructure and expands the city’s use of modern and integrated systems.
Cloud Services – Increase the use of cloud services to rapidly deploy platforms and software without the need to build physical infrastructure
Data Telecommunications – Increase investment in next-generation network infrastructure to connect the city with high-volume, high-velocity data communications that supports demand
Enterprise Resource Planning (ERP) modernization – Procure a modern and integrated system to streamline the complexities of the ERP landscape
Develop strategies and implement programs to improve the city’s physical data center infrastructure and handle enterprise needs such as data integration and analytics, IoT-Enabled Smart City, and other mayoral objectives.
Data and Analytics Hub– Expand the city’s capacity to combine data residing in different sources and provide users with the ability to access, use, and benefit from the data
IoT-Enabled Smart City – Deploy new technology that improves the quality of life and service delivery for all city residents, businesses and visitors
Baltimore Tech Center – Create a physical and virtual space for people to view and experience immersive technology environments
P3 Partnerships – Encourage stakeholders in the public, private, education and non-profit sectors to partner with the city and leverage their technology resources for the betterment of all city residents and businesses